About Airline Travel Help

Who we are

Airline Travel Help is an independent travel reservation assistance service. We help travellers search available flight options and, when it is useful, connect them with a travel representative who can talk through those options in plain language.

We are not an airline. We are not owned by, operated by, affiliated with, endorsed by, or acting as an authorised representative of any airline. We do not provide airline customer service and this is not an official airline website. We are a travel assistance service, and that is the whole of what we do.

Why we exist

Online search tools are excellent when a trip is straightforward. They become harder to use when your plans are not: several passengers travelling together, dates that can still move, routes with long connections, or a fare whose baggage and change rules are not obvious until you are deep into a booking flow.

In those situations a short conversation tends to settle in a few minutes what a search box can take much longer to explain. Our role is to be the person on the other end of that conversation.

How we work

• Start where you like. Search flight options on this website first, or call a representative directly. Both routes lead to the same place.
• Tell us about your trip. Departure city, destination, dates, number of travellers and any cabin preference. If you already have a reservation you want to ask about, have the reference ready.
• Review the options with a person. A representative helps you understand the options that are available for your route and dates, including the conditions attached to a fare.
• Complete the reservation when you are ready. There is no pressure to decide on the call. Ask questions first.

What we are clear about

Fares, seat availability and flight schedules are set and controlled by the airlines. They change frequently and without notice. Nothing on this website is a held price, a guaranteed seat, or a live quote, and no page on this site should be read as an offer of a specific fare.

The flight search on this website is a demonstration of how a search experience works. It is not currently connected to a live airfare system, so the sample options it displays are illustrative only. A travel representative can tell you whether a route is available for your dates when you call.

Contact us

Call (844) 875-1234 to speak with a travel representative, or email [email protected]. You can also write to us at 123 Main Street, Los Angeles, CA 90012.

Full details are on our contact page.