Privacy Policy | Airline Travel Help

Last updated: 25 September 2026

This Privacy Policy explains how Airline Travel Help ("we", "us") handles information in connection with the website at https://airlinetravelhelp.org/ and with enquiries you make to us by phone or email. It describes what we actually collect. If a feature described here is not in use, no data is collected through it.

Information you give us

When you contact us, you may choose to provide:

Your name and contact details, such as a phone number or email address
Travel details you share so we can help, such as departure city, destination, travel dates, number of travellers and cabin preference
The content of any message you send to us

You decide what to share. We ask that you do not send us payment card details, passport numbers, government identification numbers or other sensitive information by email or through the website contact form.

Information collected automatically

Like most websites, our hosting provider may record standard technical information in server logs, such as the pages requested, the date and time of a request, browser type, and an approximate location derived from an IP address. This information is used to keep the website running reliably and to protect it from abuse.

Analytics and cookies

This website is built to support privacy-respecting analytics. If analytics or tag management tools are switched on by the site operator, those services may set cookies or read device identifiers and may collect information about how visitors use the site, such as the pages viewed and the buttons clicked. Where such tools are enabled, they are used to understand how the site is used and to improve it.

At the time of publication, no analytics or advertising tracking identifiers are configured on this website. Where they are added later, the identifiers are set in a single configuration file and this policy will continue to describe their use.

You can control or block cookies through your browser settings. Blocking cookies does not prevent you from using this website.

How we use information

To respond to your enquiry and help with your travel or reservation question
To provide and arrange travel reservation assistance you have asked for
To keep records of work we have carried out for you
To maintain the security and reliability of the website
To meet legal, accounting and regulatory obligations

We do not sell your personal information.

Sharing information

To help complete a reservation you have requested, it may be necessary to share relevant travel details with the airline or supplier providing the travel, or with a partner who assists in arranging it. We share only what is needed for that purpose.

We may also use service providers such as website hosting, email and communications providers, who process information on our behalf and only for the purposes described in this policy.

We may disclose information where we are required to do so by law, or where it is necessary to protect our rights or the safety of others.

Retention

We keep enquiry information for as long as needed to deal with your request and for a reasonable period afterwards for record-keeping and legal purposes. After that it is deleted or anonymised.

Security

We take reasonable steps to protect the information we hold. This website is served over HTTPS. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

Your choices

You may ask us to tell you what information we hold about you, to correct it, or to delete it, subject to any legal obligation to keep it. To make a request, contact us using the details below. We may need to confirm your identity before we act.

Children

This website is intended for adults making travel arrangements. We do not knowingly collect personal information from children. Travel for a child should be arranged by a parent or guardian.

Third-party websites

This website may link to other websites. We are not responsible for how those sites handle information, and we encourage you to read their privacy policies.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

Contact us about privacy

Call (844) 875-1234, email [email protected], or write to 123 Main Street, Los Angeles, CA 90012.

Airline Travel Help is an independent travel reservation assistance service. We are not an airline and are not affiliated with, endorsed by, or acting as an authorised representative of any airline.